Common queries answered
Frequently asked Questions
6-12 days internationally. Note: The delivery time mentioned above does not include order processing time of custom-made products that usually varies from 2 to 3 days.
With some orders, we may split into many parcels to make sure No Tax problems with your order
30-Day Return: We provide 30 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.
180-Day warranty: We also provide a 180-day warranty (180 days from the date of receipt), covering any possible defect in materials and workmanship.
Please note: for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team([email protected]) to agree the return and get instructions on how to proceed.
When your order has been dispatched, we’ll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Please contact us: [email protected] as soon as possible and we will help you to make sure you will receive your order at the correct address.
YES. No matter where you live, we ship our products all over the world.
With some orders, we may split into many parcels to make sure No Tax problems with your order
