Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
6-12 days internationally. Note: The delivery time mentioned above does not include order processing time of custom-made products that usually varies from 2 to 3 days.
With some orders, we may split into many parcels to make sure No Tax problems with your order
You can create an account when placing an order, and also directly on the ‘my account’ page.
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.
We recommend you to track your package with 17TRACK.
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 1-3 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
If you need to swap an item
Returns and Exchanges
Need help or have a question?
Contact us at: [email protected]
30-Day Return: We provide 30 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.
180-Day warranty: We also provide a 180-day warranty (180 days from the date of receipt), covering any possible defect in materials and workmanship.
Please note: for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team([email protected]) to agree the return and get instructions on how to proceed.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.